Legal Information & Policies
Terms of Service
Welcome to Sunog. By accessing or purchasing products from our website, you agree to these Terms of Service.
1. Digital Products
All products sold on this website are digital products delivered electronically. No physical items will be shipped.
2. License
Upon purchase, you receive a non-exclusive, non-transferable license to use the purchased product for your personal use only. You may not:
- Share or distribute license keys.
- Resell, copy, or redistribute our products.
- Upload our content to any public website or file-sharing service.
- Attempt to bypass or modify our licensing system.
3. License Keys
Each purchase includes a unique license key used to register a secure PIN. License keys are intended for the original purchaser only and may be revoked if misuse, fraud, or unauthorized sharing is detected.
4. Account Responsibility
You are responsible for maintaining the confidentiality of your license key and PIN.
5. Product Availability
We reserve the right to update, modify, discontinue, or improve our products at any time without prior notice.
6. Prohibited Use
You agree not to use our products for illegal activities or in violation of any applicable laws or platform policies.
7. Limitation of Liability
Our products are provided "as is." To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.
8. Changes
We may update these Terms of Service at any time. Continued use of our website constitutes acceptance of any changes.
Privacy Policy
Your privacy is important to us.
Information We Collect
When you purchase a product, we may collect:
- Name
- Email address
- Payment information (processed securely by our payment provider)
- License activation information
- Technical information necessary to provide our services
We do not store your payment card details.
How We Use Your Information
We use your information to:
- Deliver digital products
- Generate license keys
- Provide customer support
- Prevent fraud and abuse
- Improve our products
Payment Processing
Payments are securely processed through our payment provider. We do not have access to your complete payment information.
Data Security
We take reasonable measures to protect your information against unauthorized access.
Third-Party Services
We may use trusted third-party services for:
- Payment processing
- File delivery
- Website hosting
- Analytics
These providers process information according to their own privacy policies.
Cookies
Our website may use cookies to improve your browsing experience.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion where applicable
Refund & Cancellation Policy
Because our products are delivered digitally, refunds are handled under the following conditions.
Digital Product Policy
Once a digital product has been successfully delivered, downloaded, or a license key has been issued, purchases are generally non-refundable.
Eligible Refunds
Refunds may be considered if:
- You were charged multiple times for the same purchase.
- You did not receive your purchased product due to a technical issue that cannot be resolved.
- We are unable to provide the purchased product.
Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind.
- Purchasing the wrong product.
- Failure to read the product description.
- Incompatibility with your personal preferences.
- Violation of our Terms of Service.
- Misuse or sharing of license keys.
Technical Support
If you experience any issues accessing your purchase, please contact us before requesting a refund. We will make reasonable efforts to resolve technical problems.
Fraud Prevention
We reserve the right to refuse refunds in cases involving fraud, abuse, chargeback misuse, or violations of our Terms of Service.
Cancellation
Since our products are delivered immediately after purchase, orders generally cannot be cancelled once processing has begun.